Support

Contact us

Email acesuplabs@gmail.com with questions, bug reports or feedback. Tell us your device, what you were doing and, for a multiplayer game, the room code. We usually reply within a few days.

Common questions

• Joining a game: choose Join with a code and enter the six-character room code your host shared, or scan the QR code on their screen.
• A game needs at least two players before the host can start it. The host can close the room at any time.
• Solo progress is saved on your device and is restored when you reopen the app. Deleting the app or clearing its data removes it.
• Your own puzzles: Crossword Clash opens .puz, .ipuz, .jpz and .xd files.
• Multiplayer and the daily leaderboard need an internet connection. Solo play with a puzzle already on your device does not.

Report a name or a player

Display names are filtered, but if you see an offensive name or abusive behaviour, email acesuplabs@gmail.com with the room code or the leaderboard date and the name. We review reports and remove names or block access where our terms are broken.

Delete your data

To have the game, puzzle and leaderboard records tied to your anonymous ID deleted, email acesuplabs@gmail.com with your display name and, if you have it, a room code. Deleting the app removes everything stored on your device.